6 Crucial Questions To Ask Your Mechanical Services Provider

When searching for a commercial service provider, there are many factors to consider. While a straightforward, one-size-fits-all approach simplifies the equipment service process, not all service providers are created equal. However, there are some actionable steps you can take to ensure you’re choosing the correct company. The best place to start is by asking the right questions. This will help you narrow down the pool of potential service providers and find the best provider based on the wants and needs of your company.

The Impact of Image

We’ve all been in a situation where we call a company on a whim, hoping the service will be greatly based on the reviews seen online. We’re soon let down upon the arrival of the employee, who shows up late, disgruntled and clearly uninterested. This is why a professional image is a crucial factor in the selection process of a new service provider.

There are a few key components to consider when analyzing a professional image:

Are the service vehicles, technicians and technician uniforms clean?

A company that clearly values appearance can provide an indication as to the level of care that will be given to your mechanical equipment and facilities. The attention they pay to appearances will translate into a job well done for your company.

Do the technicians pay attention to detail while focusing on your needs?

Another indicator of professional service is the attention to detail provided by the service technicians. When a service provider is thorough with their evaluation, while also keeping your best interests in mind, the services offered are typically superior to the competition. Look for missed questions, technicians who interrupt during explanation and who provide only cursory glances at your equipment.

Is the company able to show proof of certification and able to provide the services you need?

If you’re looking for service in a commercial or industrial setting, it’s important to establish that the service provider is certified to perform these services. For example, at Rasmussen Mechanical Services, we provide a variety of specialized services, which allows you to centralize your service needs. A reputable company will offer proof of certification and provide references upon request so you feel confident in your decision.

It’s All in the Details

Now that we’ve verified the service provider’s professional image, let’s dive deeper into the often-overlooked variables that may play a crucial role in which service provider you choose.

Does the company offer a wide range of specialized services?

While some companies only offer a specified service such as HVAC installation and repair, others may offer a wider range of services, while remaining specialized in each category. We take services further by specializing in Industrial Air Services, Boiler Repair, Industrial Burner Services, Mechanical Construction, HVAC, Reliability Solutions and more. While our technicians and subject matter experts are specialized in their fields, we can work alongside you in a variety of functions and with multiple machines and systems.

Does the company provide valuable guidance?

Any service provider should act as your personal advisor in all questions relevant to your mechanical equipment. Advice, guidance and personal recommendations should always be a simple phone call or email away. Offering a solution to any problems that occur, while also taking the time to fully explain the situation and provide the costs and benefits of all practical options is a crucial metric of a great service provider. Beware companies who charge for every answered question or simple request.

Is the company focused on building a long-term relationship?

When choosing a service provider, it’s important to find a company that’s in it for the long run and not just trying to make a quick buck. Checking references is a great way to determine how reliable a service provider will be now and in the future. A few questions to ask references include:

–       Why did you choose this company?

–       How long have you been receiving services from this company?

–       What services does the company provide for you?

–       Everyone makes mistakes, but how does this company handle them?

–       What are their strengths and weaknesses?

While reaching out to individual clients may seem like a hassle, we’ve streamlined this process. See what our clients are saying here.

While this list isn’t exhaustive, it provides a great starting point to help you decide which service provider will be a great fit for your company. Have more questions? Contact us, your single source commercial service provider, so we can address all of your mechanical service needs.